AI Customer Service Automation
that actually works
80% of your support requests are repetitive. With Leadmatix your AI agent answers them automatically via website chat, while your team focuses on customers where real contact matters.
What manual support really costs you
Manual support without automation costs you more than time and money. It costs you customers. With Leadmatix automation you flip these numbers: instant answers, less churn, more time for real value.
4 automation types you can set up right away
Leadmatix covers all relevant automation scenarios for your website chatbot, from simple FAQ answers to complex routing logic.
FAQ automation
Frequently asked questions are recognized and answered instantly. The agent learns from every interaction and improves over time.
Lead routing
Incoming requests are automatically categorized and routed to the right contact person or matching pipeline.
Follow-up automation
After a conversation the agent automatically sends follow-up messages, quotes or appointment reminders at the perfect time.
Escalation workflows
If a request becomes too complex or a customer gets impatient, the agent automatically hands off to your team with full context.
Full automation in 4 steps
From first setup to ongoing operation, here is how you roll out AI automation with Leadmatix.
Build the knowledge base
You upload your FAQs, product data, pricing and process docs. Leadmatix processes them and makes them available to the AI agent. No need to enter each question manually.
Define automation rules
You decide: Which requests should the agent answer directly? When should it escalate? What information should it collect from the customer? You configure all of this in the Leadmatix dashboard, no coding required.
Test and refine
In test mode you can send messages yourself and see how the agent responds. You refine the knowledge base and rules until everything runs perfectly.
Go live and scale
Your agent goes live on your website. From now on it handles all incoming chat requests automatically. In the dashboard you can see at any time which conversations are running and where your team needs to step in.
How much time does support cost you every day?
Create your first AI agent - 100 answers free, no credit card required.
Common mistakes in AI automation and how to avoid them
We have worked with hundreds of companies. These mistakes cost the most time and are easy to avoid.
Too many exception rules
Start simple with your top 10 FAQ topics. Only add complexity once the agent runs stably.
Not keeping the knowledge base current
Schedule 30 minutes per month to add new questions and remove outdated info.
No escalation strategy
Clearly define when the agent should hand off. Your team should never be caught off guard.
Robotic answers
Give your agent a personality. Pick the tone, emojis and phrasing that fit your brand.
What Leadmatix automation gives you
Get more out of your AI automation
Start with your first
automation today.
100 AI answers free, no credit card required. Start now and automate your top 10 FAQ requests right away.
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