Restaurant & Hotel Concierge
Your digital AI concierge answers guest questions instantly, takes reservations, and gives local recommendations, 24/7 and in every language.
Why your team should stop answering routine questions
Hotels and restaurants get dozens of identical questions every day: "When is breakfast?", "Do you have vegetarian options?", "Where can I park?", "Can I reserve a table for Saturday?" Your team answers these questions over and over, on the phone, by email, in person.
That ties up resources you need for the real guest experience. Every minute on the phone about opening hours is a minute less for personal service on site. At night and on weekends, inquiries get lost entirely.
A digital AI concierge on your website and as a QR code inside your venue answers all routine questions instantly, in the guest’s language. It takes reservations, advises on the menu, gives local tips, and only escalates truly individual requests to your team.
How to set up your digital concierge
Menu, rooms, and FAQ as a knowledge base
Upload menus, room types, prices, opening hours, parking info, and all common questions. The agent knows every detail about your venue.
Reservation integration
Connect the agent to your reservation system. Guests can book tables or rooms directly in chat, no phone call, no waiting.
Configure multilingual support
Enable automatic language detection. The agent replies in the guest’s language, German, English, French, Italian, and more.
Embed on website and QR codes
Integrate the agent on your website and create QR codes for tables, rooms, and the reception desk. Guests scan and chat instantly.
Real-world example: boutique hotel with restaurant
A boutique hotel with 40 rooms and an on-site restaurant in a tourist city. The front-desk team consists of 3 people and handles 30+ phone calls per day with routine questions.
30+ phone calls per day for standard questions. No availability in the evening or at night. International guests face language barriers. Staff tied up instead of serving guests.
AI concierge answers 85% of questions instantly in 5 languages. Chat-based reservations up by 40%. Staff freed up for personal guest service. Guest reviews up from 4.2 to 4.6 stars.
What you get
24/7 digital concierge
Round-the-clock support for all guest questions, including nights, weekends, and holidays. No inquiry goes unanswered.
Automated reservations
Guests book tables and rooms directly in chat. The agent checks availability, suggests alternatives, and confirms instantly.
Menu guidance with allergen info
The agent knows the menu in detail: ingredients, allergens, vegan options, recommendations, and advises guests individually.
Local recommendations
Attractions, restaurants, and activities nearby, your agent gives personal tips like a local insider.
Multilingual support
Automatic language detection and adaptation. Your agent speaks your guests’ language, fluently and naturally.
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Learn moreSee exactly how you build this with Leadmatix
Detailed guide and how-to video in the Leadmatix Academy, free after signup.
Serve your guests around the clock
Build your digital concierge and give your guests the service they deserve, anytime, in any language.
Get started for free