3x more feedback,
fully automated
via website chat
When did you last systematically collect customer feedback? If the honest answer is "rarely", you are not alone. AI agents on your website solve this problem, they follow up automatically, at the right time, in the right way, and give you actionable insights.
4 types of feedback your AI agent collects automatically
Depending on your business goal you set up different feedback flows. They all run fully automated, you see the results in the CRM dashboard.
Review requests
Automatically request Google, Trustpilot or Provenexpert reviews, at the perfect time after purchase, directly in the website chat.
NPS surveys
Ask Net Promoter Score directly in the website chat. Fast answers through quick reply buttons (0 to 10).
Product feedback
Specific feedback on features, quality or service, collected in a structured chatbot flow.
Early complaint warning
AI detects negative signals and escalates to your team immediately, before the customer switches to the competition.
How AI feedback automation works in detail
In 5 steps from trigger to actionable insight, all without manual effort after the one-time setup.
Set trigger
Trigger: purchase completed, delivery done, service provided, you define when the AI becomes active.
Optimise timing
AI waits for the optimal moment, not too early, not too late. For reviews: 3 to 7 days after purchase.
Send message
Personal chat message with first and last name, product reference, specific question, directly in the website widget.
Evaluate response
AI evaluates responses automatically. Positive? Review link. Negative? Instant escalation.
Use insights
All feedback lands in the Leadmatix CRM. Reports show trends, product issues and opportunities.
More reviews. Better product. More loyal customers.
In the demo you see live how an AI agent automatically asks your customers for feedback after purchase, and how you evaluate the responses in the CRM.
Try for freeWebsite chat vs. other feedback channels
WhatsApp integration: coming soon, summer 2026
Leadmatix AI agents currently run exclusively as a website embed (chat widget on your website). WhatsApp integration is in development and is expected to be available in summer 2026.
Best practices for AI feedback sequences
These principles make the difference between a feedback request that gets ignored and one that delivers real insights.
Timing is everything
Ask for feedback while the positive impression is still fresh, not too early, not too late. For physical products: 5 to 7 days after delivery.
One question at a time
Never ask multiple questions at once. AI runs a structured conversation: first satisfaction, then details, then review link.
Value negative feedback
AI detects dissatisfaction and reacts empathetically: "We are sorry. How can we fix this for you?", escalation to the team.
Use quick replies
Predefined answer buttons lower the barrier and massively increase the completion rate.
Leverage positive momentum
After positive feedback send the review link immediately, the moment of excitement is ideal for public reviews.
Use insights systematically
Evaluate all feedback in the CRM. Recurring topics become product improvements or FAQ content.