70% add products to the cart. Only 30% buy. Change that.
This playbook shows you how an AI agent advises your customers around the clock, answers order status queries and increases cart value, without growing your support team.
Free access to the playbook plus Leadmatix software. No code required.
Your customer has a question. Your support replies tomorrow.
90% of customers expect a reply in under 10 minutes. The average response time is 42 hours. You are losing revenue in that gap.
Response time = lost revenue
After 30 minutes without a reply, purchase likelihood drops 21x. In the evenings and on weekends, your support is offline.
60-80% routine questions
Shipping, returns, sizing, payment methods – always the same questions. Your team answers them from scratch every time. That costs €27,000+ per year.
Cart abandonment
“Does this size fit me?” – no answer, tab closed. In a brick-and-mortar store, a salesperson would have been there. In your shop, nobody is.
of all carts are abandoned – often because of a single unanswered question that an agent could have resolved in seconds.
Free access. No code. No credit card.
Your digital salesperson in 3 steps
The playbook gives you the prompt, custom instructions and knowledge base template – you just connect your shop.
Connect your shop & build your knowledge base
Connect Shopify or WooCommerce, add shipping FAQ, return policy and size charts.
Configure the system prompt
Ready-made prompt with product search, order status check and cross-selling logic. Sounds like your best employee.
Embed the widget, go live
Chat widget on your shop, customise the greeting, test – from day 7 your agent advises around the clock.
Most playbooks give you theory. This one gives you a digital salesperson that advises, recommends and rescues carts 24/7.
What you will know after reading, and can implement right away:
Your customer describes what they want – the agent delivers results
No filters, no category navigation. The customer says “I am looking for a gift for my mother, she likes natural cosmetics” – and gets curated product cards with price and reasoning.
- Direct access to your Shopify/WooCommerce catalogue
- Maximum 2 follow-up questions for vague requests
- Cross-selling as a helpful tip, not an ad
3 results for “natural cosmetics, dry skin, up to €60”
Hydra Glow Serum
€38.90
Bestseller · Hyaluronic acid
Moisture Ritual Set
€54.90
Gift set · 3-piece
Rich Repair Night Cream
€42.00
Shea butter · rich
📦 ORD-2026-48291
Confirmed
Apr 01 · 2:22 PM
Processing
Apr 01 · 4:05 PM
Shipped – DHL
Apr 02 · 9:30 AM
Delivered
estimated Apr 03
“Where is my package?” – answered in 10 seconds instead of 42 hours
The agent checks order number + email (security check), shows status, carrier and tracking link. Eliminates 25-40% of your ticket volume.
- Double security check (order no. + email)
- No payment data, no internal notes
- Proactive solution when delays occur
The customer buys hiking boots. Your agent recommends waterproof spray.
No clunky “Others also bought” – the agent picks up the conversation context and recommends up to 2 matching complementary products as a helpful tip.
- Context-based, not generic
- Maximum 2 recommendations per conversation
- Higher cart value without sales pressure
Leadmatix Agent
Online
Works for every online shop with a product catalogue
Whether fashion, cosmetics or electronics – the playbook adapts to your product range.
23 pages, no filler
Everything you need to equip your shop with an AI salesperson in one week – Shopify & WooCommerce ready.
Chapters
From cart abandonment to cross-selling. Every chapter with concrete templates and examples.
Custom instructions
Product search and order status – pre-configured, ready to copy and customise.
Example conversations
Gift advice, order status, returns – real dialogues you can replicate one-to-one.
Who is behind this?
Leadmatix builds AI chatbot systems for businesses across the DACH region. The strategies in this playbook come from real projects with online shops, from fashion to cosmetics to electronics.
This playbook is not for every shop
Save yourself the download if …
- You do not have your own online shop (marketplace-only like eBay/Amazon is not enough – the agent lives on your website).
- You think a chatbot replaces your entire support team. The agent handles routine – complex cases need humans.
- You have fewer than 10 products. The product search reaches its full potential with a certain catalogue depth.
- You expect a turnkey solution without customising the prompt yourself. This playbook is for doing it yourself.
For all other shop owners: Download, implement, rescue carts.
Before you ask …
Yes, both. The playbook explains the integration for both systems – Shopify via OAuth, WooCommerce via REST API. Your product catalogue is imported automatically.
No. The agent advises, shows order status and recommends products – but it does not create orders, process payments or modify order data. This is intentional to prevent errors.
Yes, completely. No subscription, no fine print. You get the PDF immediately after entering your email.
No. The widget is a copy-paste snippet. The system prompt is ready – you just replace the placeholders. The 7-day plan walks you through every step.
After 7 days your agent is live. Most shops reach the point where 70-80% of routine questions are answered automatically within 2-3 weeks.
Every closed tab is a lost cart
23 pages, ready to implement. System prompt + custom instructions, knowledge base template, 7-day plan. Free.
- Download 23 pages of playbook instantly
- Create your own AI salesperson for your shop
- No credit card, no subscription, no code
Free access to the playbook plus Leadmatix software. No code. No credit card.
From the first product question to the completed purchase, your AI agent takes over.
